Fans of MrBeast expressed anger and disappointment at a three-night immersive event themed after the YouTube star.
MrBeast, the stage name of James Donaldson, did not appear at the gathering at Las Vegas' Resorts World casino, which officially wrapped on Tuesday. While a flyer promoting the "MrBeast Experience at Resorts World" didn't promise the star's appearance, what really had attendees steaming was the dearth of "activations" at the casino's restaurants and pool, and an underwhelming "mystery bag" delivered to participants' rooms. Guests reportedly paid $1,000 to attend the "experience."
"There should have been like mini-games, and meet and greets, and photo ops, special food and drink things," attendee Theresa Metta told the Las Vegas CBS news affiliate. "Unfortunately, we didn’t get any of that."
Metta said she was told to wait in her room for her advertised mystery package. When the bag finally arrived, it only contained branded chocolates and kids' clothes. Metta said the gifts were not the "exclusive merchandise" attendees were promised, but actually several items listed for clearance on the MrBeast website.
A group of disgruntled attendees gathered to demand refunds from Resorts World executives and air their grievances to the casino's CEO, Alex Dixon.
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Instead of refunds, Resorts World officials offered each guest two $50 food and beverage vouchers, according to attendee Desiree Pineda. "This experience has been nothing short of horrible," Pineda told CBS.
It appears Resorts World may have shifted course, however. The Las Vegas Review-Journalreported it issued full refunds Tuesday evening.
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MrBeast didn't release a formal apology, but did respond to an attendee's complaint on X, saying this "definitely isn't the experience we hoped they'd deliver" and promised all disappointed guests an invite to his studio (in North Carolina).
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With 385 million subscribers, MrBeast's YouTube channel is the most subscribed on the video streaming site.